As we face into an uncertain few weeks with further necessary restrictions on daily life we hope that you and your loved ones continue to be safe and well. This crisis has already shown the resilience and supportive nature of our local and national community, the value of teamwork and our own individual actions.
We as veterinary surgeons and nurses have always strived to look after your pets’ health and welfare. Additionally we now have to safeguard the health and wellbeing of you our clients and our wider community.
Following on from the direction from the government that we should remain at home at all times barring essential circumstances for the next two weeks, we will continue to remain open and provide you with essential medicines and food. Unfortunately however we will be limiting our consultations and surgeries to emergency treatment and care.
That means that vaccinations, routine checkups and routine surgeries such as neutering are on hold until instructed otherwise. Please rest assured that we will ensure that your pet receives vaccinations and neutering as soon as we are able. We ask that you keep any unneutered kittens indoors until such time as we can safely neuter them.
Please find our updated protocol below. However if you have any queries about it or your pet’s health then please do not hesitate to give us a call in Terenure or Dundrum. Alternatively you can send us an email to firstname.lastname@example.org and we will be more than happpy to deal with your concern.
We are offering a home delivery service for medicines and food. Please ask when placing your order with us.
If you are experiencing any symptoms of Covid 19 such as a cough, fever or shortness of breath or have been in contact with someone who has, you must tell us when you phone. We can still arrange for your animal to be treated but we must know in advance.
South Dublin Vets: Covid-19 Protocols
1. Please phone the hospital first with your concern. Please do not turn up without an appointment.
2. When you arrive at the hospital please wait in your car and phone reception to let them know you are outside. You will then either be phoned or called in to the waiting room where you can go directly into the consultation room.
3. We can only allow one person in the hospital at a time.
4. On entering the consultation room we would ask that you first wash your hands.
5. When the consultation is finished please stand behind the line at reception. Rest assured that all surfaces in the hospital are wiped down continually during the day and after each and every procedure.
6. If you are ordering food or medicine please phone 24 hours in advance with your order so we can have it ready for you when you call. We can take payment over the phone and then when you come to collect your order please ring reception and we can drop it out to you.
7. For those of you who are unable to come down to the hospital we offer a home delivery service and we can in certain circumstances pick up your pet to bring to the hospital for treatment if needed.
8. Our main priority as always is the health and wellbeing of your pet so if you have any worries or concerns please give us a call and we will be more than happy to assist you.
I know our dogs have been getting some great exercise recently and please do continue to walk them but maintain social distancing at all times. If you are unable to walk them at this time then remember that twenty minutes mental stimulation through training, tricks and food games is equivalent to about an hours walk. A neighbour or family member within the 2km radius may also be able to help with walking.
If you are really struggling with support for your pet then please do ring us at the hospital for further advice.
We would also please ask for your own safety that you do not pet dogs and cats when outside. The virus can be present on a dog’s fur or collar and although very minimal it could be passed on in this way.
Keep Safe and Well!
Thank you for your patience and understanding during this difficult and worrying time. We understand the importance of your pet’s health and welfare and will do our very best to continue to deliver the service required. Please do get in touch with us by phone or email to email@example.com if you have any concerns.
We are living in extraordinary times but the response from the nation has been extraordinarily caring and helpful.
We would like to sincerely thank all our suppliers who are continuing to provide us with much needed medicines and food during this time and to wholeheartedly thank all our healthcare workers and other essential workers who continue to keep the country going.
I personally would like to thank my fantastic caring team here at South Dublin Vets for all their hard work and support during this time.
Please stay safe and at home and follow all government and HSE guidelines at all times.
Mark and all the team at South Dublin Vets.